Data Protection Notice

How we protect your data

Our Commitment to You

Brake 4 Coffee believes that all bikes should be stored securely and easy to access at your convenience. We take this same approach with your data. You wouldn’t want anyone else riding your bike and so we don’t do anything with your data that we wouldn’t do with our own. This policy sets out exactly what we do and why. Firstly and most importantly, your data will only held by ourselves and will never be passed or sold to any third parties. We will only ever use your data in a way that we have told you about, that is fair, legal and necessary.

Who we are

We are Cycle-SOS, a trading style of Smith Jones (Solicitors) Limited (Companies House Registration: 06938570) and we are registered with the UK Data Protection agency under registration number Z1906240 as Smith Jones Solicitors Limited at Towneley House, Kingsway, Burnley, BB11 1BJ. If you have any queries or concerns about how your data is being held, please contact us at clientcare@cycle-sos.co.uk or by phone on 01282 855400. If you are unhappy and we can’t fix it, you can contact the ICO on 0303 123 1113.

Our Data Protection Officer is Angela Tuohey and she can be contacted by post to Cycle SOS, Towneley House, Kingsway, Burnley, BB11 1BJ or by email to a.tuohey@cycle-sos.co.uk.

How we process your data

By “process your personal data” we mean the way we collect and use your personal data. Throughout all your interactions with us and the website, we will be your Data Controller. Your data will not be passed on to any third parties.

The data we collect in the operation of this website includes:

  • Username
  • Email address
  • IP address
  • Any other data you publicly post to the website

Generally, we collect this data to allow you to post on the website and interact with other users. In particular, we collect the IP address to monitor the content posted by users of the website and to combat any content that contravenes our Terms of Service.

We must have a basis to collect and use your data. In order to sign up to the Brake 4 Coffee you must divulge certain data, namely your username and email address. When you choose to post to the website, your IP will be collected under legitimate interest to allow us to monitor and moderate the website and to protect any users from abuse by malicious individuals. This data will be used for no other purpose than to allow you access to the website and monitor the posts you publish.

Accessing your own data

It is your right to know what data we hold on you. If you would like to know what data we hold on you email us at clientcare@cycle-sos.co.uk or phone us on 01282 855400 to ask our Data Protection Officer for a Subject Access Request form. While it isn’t necessary for you to use that form it will speed your request up as it will ensure we have all of the information we need.

Where we store it

The Brake 4 Coffee website is hosted in the UK and our secure storage servers are owned by Smith Jones. We have back-up systems, and these are owned and controlled by Smith Jones.

How we look after it

All data is stored on secure servers and access to our systems is highly restricted.

Data is not shared with any third parties, but please do remember that anything posted on the website is made public and it is therefore out of our control if another user takes the content and publishes it elsewhere.

When we dispose of it

Personal data is disposed of upon the deletion of your account. However, any content that is made public by a user will remain public until the topic or post is deleted. When submitting the account deletion form, users will be given the choice to delete all their posts or to keep them live as an anonymous user.

Your rights under the GDPR

The GDPR provides eight rights for individuals regarding their data:-

  • The right to be informed;
    • This document contains the information necessary to fulfil this right.
  • The right of access;
    • You have the right to access your data and supplementary information within one month of request. Requests should be made to the Data Protection Officer.
  • The right to rectification;
    • You have the right to have your personal data rectified if it is inaccurate or incomplete. Please contact your file handler to make any necessary changes.
  • The right to erase;
  • The right to restrict processing;
    • The right to restrict what we can do with your data is another right which only applies in very specific circumstances. Again, if you have any concerns, please raise them with the Data Protection Officer.
  • The right to data portability;
    • This right is to allow you to take your electronic data to another provider. Should you wish to take your data to another supplier we can do this in a machine-readable format.
  • The right to object;
    • You have the right to object to your data being used on the basis of legitimate interests, direct marketing or processing for the purposes of scientific/historical research and statistics. We do not use your data for scientific or historical research. We do not use personal data for statistical purposes.
  • Rights in relation to automated decision making and profiling.
    • We do not carry out any automated decision making or profiling on your data.